Seeking position as….
IT Specialist
Highlights
International assignment to United Kingdom for technical software session.
International assignment to Monaco Principality for technical software session.
Professional Experience
Decision Agent Subject Matter Expert 01/08 – present
Experian Atlanta, GA
Executed the deployment of all implementation versions of DA as well as coordinated the training of key Delivery teams for software initiative projects. Developed operating procedures for support of software.
Serve as a subject matter expert on new DA software initiatives including Desjardins, TSYS, and ADS.
Provide technical expertise in the integration of DA in client solutions to internal teams.
Provide on-going coaching, training and presentations from a CMMI/Process improvement perspective.
Provide sales training classes as it relates to product knowledge, overcoming objections, and cross-selling additional services.
Conduct training workshops for Santiago/APS teams.
Provides strategic and technical assistance to Senior Management on proposed project reviews by evaluating approaches and alternatives to DA solutions.
Provides consulting support to business and information technology groups within the organization by advising on options, risks, data architecture, technology, integration issues, impact on other business processes, and system priorities.
Client Services Analyst Consultant 5/07-12/08
Performed software needs assessments, developed course materials, and facilitated classroom training for Decision Agent and Strategy Design Studio to internal clients.
Prepare and present software training to internal clients and new hires for new product launches.
Served as a consultant on the TSYS and Desjardin’s NBSM conversion to SMG3 initiatives.
Assist sales engineers during the sales process to identify the capabilities of our software to ensure the proper match with clients’ requirements.
Serve as technical resource for Proof of Concept projects.
Selected to go on international assignment to Monaco for an in-depth software expertise session on implementing, testing and enhancing the Probe C++ software.
Selected to go on international assignment to Nottingham, United Kingdom for an in-depth software expertise session on implementing and enhancing SDS/DA software.
Architects, designs, develops and supports integrated applications with an advanced understanding of system integration, test planning, scripting, and troubleshooting.
Assists and mentors less-experienced team members.
Lead process improvement initiatives within the SM Support team.
Senior Client Services Analyst 12/05-4/07
Coordinated the support process of Strategy Management Generation 3 applications from installation through implementation.
Review internal processes and recommend improvements to user groups that eliminate redundancy.
Lead or participate in client or management meetings with technical presentations and/or input.
Communicate and consult with internal and external clients about technical needs/support/issues.
Performing problem verification by isolating and identifying steps to reproduce customer issues.
Conducting problem determination by analyzing customer data to determine problem source.
Testing fixes and providing resolution for customers based upon analysis.
Documenting and implementing system changes to improve systems efficiency.
Assist with team leadership roles and mentor new team members.
Proactively keep abreast of new technology, procedures and programs and have an understanding of related software systems.
PRODUCTION SUPPORT ANALYST 06/00 – 12/05
IBM Alpharetta, GA
Understand and adhere to documented batch schedule standards and guidelines.
Maintain procedures and documentation and implement recommendations for improvement.
Create, maintain and update calendars for all batch scheduling software tools.
Monitor the scheduling request database and perform the required signoff on all requests.
Perform permanent complex schedule changes as stated in customer request.
Provide recommendations and resolutions to applications programmers to enhance and improve batch performance or to eliminate manual tasks.
Represent, advise, and perform customer related projects.
Setup FTP process as requested.
Resolve batch scheduling conflicts and engage the application development team when needed.
Provide recommendations to applications programmers to enhance and improve batch performance or to eliminate manual tasks.
Document customer specific actions required by operations in daily turnover report.
Understand the code promotion process and perform problem determination.
Understand and adhere to documented problem and change management process.
Perform and report root cause analysis for problems.
PLATFORMS & TOOLS
Software: MS Word, MS Excel, MS Powerpoint, MS Project, MS Visio, MS Publisher, MS FrontPage, Macromedia Flash & Dreamweaver, MegaStat, Siebel CRM/ACP, Lotus Notes, Sun Java Studio, Java Eclipse, J2EE
Languages: JCL, SAR, CA-7, Control-M, JES2, ROSCOE, TSO, ISPF, SDSF, File-Aid, COBOL, Visual Basic.NET, HTML, Java, C++, Web Services
Operating Systems: Windows, Unix, MVS OS/390, z/OS, Solaris, AIX, Linux
Databases: SQL, MS Access
EXPERIAN SOFTWARE EXPERIENCE
Strategy Management Generation 3:
Decision Agent (Deployment: AIX, Linux, Windows, Solaris, UNIX, z/OS)
Strategy Design Studio (version 1.2 – 1.4, Marketswitch) Strategy Viewer Alterian
Repository Manager Analytical Data Studio Reporting Studio Lite
Strategy Management Generation 2:
Strategy Manager System Control SEMTrace SEM-PC Translator System Builder
PROBE (version C++) XProbe
EDUCATION
MS, Business Administration 10/07
Keller Graduate School of Management at DeVry University
MS, Network Communications Management 4/07
MS, Information Systems Management 4/06
BS, Computer Science 5/00
Fisk University
REFERENCES
Available upon request
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