DOMINICK CARTER

1294B North Avenue, NW

ATLANTA, GA 30318

(404) 733-4096

(770) 873-4529

connectme4@netzero.net

KNOWLEDGE BASE/SKILLS:

• Technical SupportField Support/Plasma/LCD/DLP TVs

• Help Desk/VPN/Exchange/TCP/IP/T1 lines testing

• Networking/Windows 2003/Routers/Switches/Hubs

SKILLS SUMMARY:

Nineteen years working in IT industry with proficiency in management, call center, technical support, help desk, cabling,T1 lines installations/testing and networking. Experience with all operating systems, workstations and servers. Support and repair of all major brand Plasma/LCD/DLP TVs (HDTV). Certified in Windows 95 and 98, A+, Network+, HP Printers - (All models), Okidata, Kyocera, Epson, Canon, Brother, Dell, Lexmark, Xerox, Tektronix, Printronix- (All models) , Dell desktops/Laptops, Cisco experience.

EXPERIENCE:

11/2006 - Present

Independent Field Technician, Multiple Nationwide Computer Companies

. Break fix, Preventive maintenance, upgrades, rollouts, migrations, installations

. Repair of commercial customer networks and equipment, DSL/T1 lines

. Repair and support of residential customer networks and equipment, DSL/Cable support and repair

. Printer repair for both residential and commercial customers

. POS installations, upgrades support and repair

. Cables runs, Network support, network installations, network administrations

. Kiosks, Plasma/LCD/DLP TVs, CCTVs, Telecommunications/Telephony, satellite support and repair

. PC/Server support, installations, upgrades and repairs

3/2004 - 11/2006

Technical Field engineer, ADC Solutions, Inc, Atlanta, GA

. Cisco router installs and configurations for business networks, T1 support/testing

. Network surveys and installations for multiple business customers, Handled trouble tickets

. Cabling and equipment installation for small and large networks

. Migrations and rollouts for business customers

. Residential PC and network support, including hardware and software

. Various other support and repair, kiosks, plasma/LCD/DLP TVs (HP, Sony, Dell, IBM, Gateway,

Viewsonic, Vizio, Panasonic), security systems (Lowes, Siemens)

. Printer, copier, fax machine support and repair, POS and Restaurant system installations

Nec, Fujitsu, IBM, Ingenico POS systems and registers, Motherboard, harddrive swaps,

Preventive Maintenance of POS systems, POS printer installations, support and repair, Credit/Debit

card swipe displays

8/2003 – 4/2004

Helpdesk Technical Engineer, Career Connections, Marietta GA

• Assisted businesses and residential customers with network storage devices

• Researched and trouble shooting of network and server malfunctions, open/closed trouble tickets

• Knowledge of network storage servers and installable applications

• Assisted with remote technical support with lab assistance

• Informed customers of proper use and connectivity of storage devices

• Assisted with formatting of servers and networks due to system complications

• Use of windows, Linux, Free BSD, DOS, and RAID

2/2003 – 5/2003

Technical Engineer, Automated PC Technologies, Atlanta, GA

• Responsible for heavy hands on technical support and troubleshooting

• Use of remote web based troubleshooting utilities, open/closed trouble tickets

• Heavy cabling responsibilities for multiple clients

• Maintenance of several name brand printers and peripherals

• Performance of preventive maintenance and scheduled backup checks

• Rebuilt systems and installed NICs, T1 lines,Hubs, Switches, Routers and printers

• LAN and WAN configuration Including TCP/IP, Netbeui, DHCP, DNS, NetBios

7/2002 – 11/2002

Technical Support/Help Desk, Compaq, Atlanta, GA

• Assisted customers via auto dialer (inbound), Handled/closed trouble tickets

• Walked customers through complete configurations and installations of DSL service

• Assisted with configuring Network systems

• Strong knowledge of all operating systems, workstations, PC and servers

• Technical Support and troubleshooting of Internet and system malfunctions

1/2001 – 8/2001

PC/LAN Technician, SB Empire, New York, NY

• Worked as desktop supporter and PC/LAN assistant

• Extensive Dos/Windows NT hardware/software troubleshooting

• Responsible for setting up new Intel based computers

• Installed and configured NICs, Hubs, Switches, Routers and several printers

• As computer advisor ran 15 user NT 4.0 LAN (TCP/IP, Netbeui, DHCP, DNS)

• Cabling and video installations

6/1997 – 1/2001

Independent Consultant, D&K Business Services, Atlanta, GA

• Technical Support/Helpdesk via phone and at several client sites

• Repair of all PCs, workstations, and Networks including cabling and printer repair

• Built and rebuilt network systems and servers per client requests

• Cabling and configuration of network systems, including modem and fax lines

• LAN and WAN configuration including TCP/IP, Netbeui, DHCP, DNS, NetBios and other networking protocols

• Installed and configured NICs, Hubs, Switches, Routers, and printers

6/1995 - 6/1997

Computer Operator, First Data Management, Doraville, Ga

• Processing of data tapes and reels

• Use of JCL, JES, JES2, MVS and batch applications

• Recycled and maintained tape library

• Handled lines form and and Print form heavy duty printers

• Assisted with system trouble shooting and technical support.

• Transformed printed documentation into microfilm.

• Transmissions of data from clients and to regional office

1/1992 – 9/1994

Computer Operator, Southern Bell Company

• Maintained large printing machines and computer systems

• Assisted with troubleshooting and technical support of equipment

• Use of DOS commands for initializing computer functions

• Maintained operations in large data center

• Transmission of data to in-house and external customers

• Used ethernet connectivity, JES, MVS, JCL, TSO, and batch applications

2/1992 – 7/ 1992

Technical Repair Operator, New York Telephone Company

• Assisted customers with telephone line complications

• Initiated remote assistance to customers to clear up phone line problems

• Scheduled appointments for onsite technical support of telephone equipment

• Advised customers of proper connectivity of telephone equipment and adjacent lines.

• Handled updates to customer accounts and system information

4/1988 – 6/1990

Supervisory Data Processor, Department of Commerce(Census Bureau)

• Supervised 11 employees with technical issues and data processing

• Maintained work flow and operated dept equipment with and without supervision

• Updated system information and assisted with technical support of system and network

• Use of mainframes and desktop PCs and JCL, TSO, MVS, VMS, Large tape drives and printers

• Transmission of data to and from the region office and generated updated reports

• Performed daily, weekly and monthly backups

Salary Requirements

$35,000.00 - $45,000.00