Kiera N. Morrison

2595 Gilbert Branch u Douglasville, Georgia 30135 u  (678) 596-4479 u knm627@yahoo.com

Professional

Objective

To become affiliated with a dynamic organization requiring an experienced business professional whose broad-based background can be effectively utilized to assist in achieving your overall goals and objectives.

Qualification

Summary

-         Track record of 10+ years top performance including experience, education and achievements in account management, new business development, staffing services, strategic marketing, operations management, financial services, contract negotiations and implementing policies and procedures.

-         Team player whose background ensures delivery of services to highest standards.

-         Skilled in identifying issues and developing successful approaches to resolving problems.

-         Consistently received outstanding performance evaluations in all positions held.

-         Computer proficient: Word, Excel, PowerPoint and Salesforce.com.

Education

Morgan State University, Baltimore, Maryland - Bachelor of Science in Marketing, (May 1997)

Professional

Experience

BORLAND SOFTWARE, Atlanta, Georgia

Territory Manager – Lead Development, (Oct 2006 – July 2008) 

·         Effectively leverage all sales/marketing programs to build pipeline, heighten brand awareness and cultivate client relationships.  Identify revenue opportunities by way of outbound calls and e-mail.

·         Successful in implementing strategic marketing initiatives resulting in pipeline exceeding $1 million.

·         Articulate client centric value propositions tailored to client’s industry and business needs. Understand, capture and effectively communicate prospect needs to appropriate business unit managers in both written and verbal form.

·         Cultivate ongoing working relationships with Account Executives to ensure customer satisfaction.

ACT-1, Atlanta, Georgia

E-Service Center Representative, (Sept 2003 – Oct 2006)

·         Supported National Account Manager to ensure quality control of requisitions in accordance with established procedures. Responsible for the daily management of all activity on a multi-million dollar national account.

·         Managed branch staff in 30+ locations and tracked client requisitions to ensure high quality service.

·         Communicated with branches to resolve account issues and provide direction on submittals.

·         Utilized information technology skills to conduct new hire training on contractor database.

Operations Coordinator

·         Applied leadership skills to support management in recruiting, screening and hiring internal staff.

·         Developed and implemented an improved invoicing system to ensure timely and accurate payment of contractors.

·         Spearheaded use of web-based payroll system for contractors and clients to minimize risk of hour-entry errors.

·         Facilitated new hire process resulting in expediting offer letters and reducing risk of losing highly skilled candidates.

·         Formulated and implemented training initiatives to facilitate development of internal employees.

·         Evaluated and resolved client and contractor issues resulting in improved operational efficiency.

Staffing Manager

·         Achieved staffing goals while recruiting and servicing candidates including face-to-face and phone interviews.

·         Initiated background and reference checks as part of overall staffing procedures.

·         Conducted needs analysis of client firms to assess their specific human resource needs and requirements.

·         Performed daily internet searches as well as use of internal database in conjunction with position.

THOMSON PROMETRIC, INC., Baltimore, Maryland

Channel Development Manager, (Feb 1999 – July 2003)

·         Successfully marketed and sold classroom training rentals to Fortune 500 clients on nationwide basis.

·         Served as primary resource person for 400+ independent and franchise companies in Southeast region.

·         Achieved 30% increase in number of testing centers in 2001.Recipient of Employee of the Month award April 2001 for exceptional performance.

KONICA OFFICE PRODUCTS, Burtonsville, Maryland

Systems Specialist, (July 1998 – Feb 1999)

·         Marketed and sold diverse line of products business-to-business including copiers, faxes and printing equipment.

·         Conducted product-knowledge presentations, quoted prices and finalized sales transactions.

·         Contributed to mentoring and training of new and inexperienced Sales Representatives.

OPTION ONE, DIVISION OF AEROTEK, Towson, Maryland

Senior Recruiter, (May 1997 – July 1998)

·         Recruited, evaluated and placed highly qualified applicants in administrative and medical positions.

·         Negotiated contracts with client companies and candidates as part of overall recruiting efforts.

·         Coordinated job fairs and Associate training initiatives to develop applicants.

·         Supported Account Manager in developing new business and increasing company revenue.