Objective
Looking for a Data Analyst/Business Analyst position that will provide me with the opportunity to utilize my technical and interpersonal skills while becoming an asset to a productive team.

Experience
03/2008 – 10/2008        AT&T  (Contract)                  Tucker, GA
Data Analyst / Marketing – Advertising & Publishing
·        Review, analyze and modify 3rd party business leads through data filtering, qualifying and coordinating delivery to increase revenue opportunities for field sales agents across a 28 state AT&T footprint.
·        Develop integrated volume analysis, projections, reports and presentations to show the overall validity of 3rd party business lead sources.
·        Direct business lead cleansing effort while overseeing 3rd party relationships to ensure that requirements are met.
·        Improve business lead process and support critical strategies by managing the sourcing, implementation and maintenance of the Integrated Business Lead Process.
·        Identify trends and issues in business lead process and present findings to senior management.
·        Document requirements, define scope and objectives and formulate processes to parallel overall business lead strategies.
·        Perform system test plans and test execution.
·        Participate with project management activities and on conference calls to set tactical plan dates.

07/2007 – 03/2008       Bank of America (Temp)       Charlotte, NC
Contract Administrator / Supply Chain (temp)
·        Manage the contract process for the Supply Chain Technology Leasing Department.
·        Ensure compliance is being met by maintaining the central repository, Contract Management System where required legal documents are scanned and uploaded; lease contracts and schedules, letters of acceptance, statement of work and quota data.
·        Provide year to date spend dollar amount for multiple lessors by   using the Ariba Spend Visibility system.
·        Produce reports using Pivot Tables for dashboard reporting.

09/2005 – 10/2006        VHA Inc (Contract)            Charlotte, NC
Data Analyst / Supply Chain
·        Manage data requirements collected from internal analyst and map onto a data scorecard for the cleansing and filtering process
·        Cleanse supply chain health care data for various benchmarking and operational assessments.
·        Participate in weekly planning meetings and work with internal departments to ensure reports are accurate prior to production and publication.
·        Document workflow to make appropriate recommendations.
·        Convert results of financial and data findings to price compare through a benchmark process.
·        Data manipulation to correct inconsistencies.
·        Perform data analysis on supply chain data received in different formats, convert data into workable formats and process for delivery.
·        Aggregate data by running ad hoc queries and import into an existing SQL server database; append queries.
·        Import and export data through DTS.

 
04/2003 – 09/2005        Wachovia        Charlotte, NC
Debit Card Fraud Analyst / Loss Prevention
·        Implement fraud prevention tools and analytical techniques using Falcon and Mainframe for the Wachovia debit card.
·        Supply feedback on performance of parameters and rules.
·        Indicate fraud behavior not being detected by current strategies.

 
01/2001 – 03/2003        Wachovia        Charlotte, NC
Loss Prevention Fraud Analyst
·        Review and take action on potentially fraudulent large deposit accounts using the prevention tool ASI-19 .
·        Negotiate and settle claims with customers by verifying the validity of the deposit.
·        Network and develop effective contacts to assist in processing the fraud claim.

 
01/2000 – 01/2001        Wachovia        Charlotte, NC
Fraud Business Representative / Loss Prevention
·        Use investigative techniques to analyze information and determine liability.
·        Perform necessary research to determine the root cause of the fraud claim.
·        Answer customer calls courteously along with urgency.

01/1999 – 01/2000        Hinrich’s Financial        Charlotte, NC
New Business Coordinator
·        Initiate licensing paperwork by entering information into database.
·        Coordinate and prepare monthly reports to keep abreast of new business.
·        Liaison between internal and external clients.

06/1995 – 06/1998        Wachovia        Charlotte, NC
Compliance Officer / Corporate Trust
·        Monitor and communicate applicable changes in laws and regulations for bond contracts.
·        Keep abreast of new and changing accounts by the use of ticklers.
·        Support leadership in identifying compliance issues and implementing action to correct the problem.
·        File necessary UCC forms.

Education
2000 – 2006  Central Piedmont Community College   Charlotte, NC

·        AAS – Computer Information Systems

Computer Skills

Access, Excel, SQL Server 2000, Mainframe, Microsoft Office, DTS FoxPro, YP Analytics, Brio, VISIO