Qualifications for Project Manager and a Business Analyst

Summary
Highly motivated, detail-oriented IT management professional with an M.B.A., Graduate Certificate in Business Administration Management, Professional PMI Project Management Professional and over 25 years of industry experience.  Proven track record of managing the full life cycle of multimillion-dollar projects in multi-groups, multi-vendors, start-up and existing operations, developing and maintaining major accounts, and initiating cost effective procedures. Utilizes a strong combination of strengths, including recruiting, developing and motivating teams of Engineers and Operations Technicians, and maximizing sales through effective customer service, to fulfill organizational objectives.  Defines and prioritizes project requirements. Develops time and cost estimates, project plans, and budgets. Oversees and controls ongoing costs, schedules, resources, scope, and risks. Negotiates and persuades decision makers regarding necessary action steps to achieve the goals and objectives of the project.  Determines staffing requirements and forms project teams.  Chairs, manages, or facilitates project meetings, communicating individual roles and project expectations. Ensures that all project team members have the tools and training required to perform effectively. Overcomes obstacles and resistance to change through the use of complex strategies to promote project/program success.  Monitors project milestones and critical dates to identify potential jeopardy of project schedule.  Assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives.  Provides the team with constructive feedback as it pertains to project performance.  Have been an integral part of the Project Management Office working to improve delivery of Services through Data Centers for work flow and process improvement. The three disciplines that I have expert experience in are Network Architecture, Network Technology, and Process/Documentation.  
AREAS OF EXPERTISE

Project Management
IT Director (Strategy, Planning, Solutions, Quality)
Start-Up Operations
Internet/Intranet/Web Development
Operations Management
Research/Development
Software Development Management
Risk Management
Procurement Management
Outsourcing and Offshore Activities
Process Re-engineering
Training/Development
Scope Management
CMM Assessment
Facilitate Foreign Partnership and Operations
Strategic Planning
Telecommunications
Quality Management
Disaster Recovery
Merger/Acquisition
Warehouse Management
TECHNICAL SKILLS

Microsoft Project
Microsoft Office 2003
Microsoft  Windows
Visio
UNIX
Project Coordination
PeopleSoft
SAP
System Testing
Team Building
PMBOK
IBM Main Frame
Networking SNA, LANs, TCP/IP
UML
Client/Server
Java
SAS
AIX
Task Modeling
Integration Testing
Mentoring
CMM
Distributed Open Systems
J2EE Applications Servers
Oracle E-Business Suite
RUP
Six Sigma
ClearCase
COBOL
Process Improvement
Hardware/Software Design & Document
Change Management
Windows Environments
Databases APP, DB Tiers
DB2
Oracle
PMI
ClearQuest
JCL
VB
Clarity
PeopleSoft
SAP

ACADEMIC CREDENTIALS

Bachelor of Business Administration, Marquette University – 12/1972
MBA, Business Administration, Marquette University - 5/1975
PMI Project Management Professional – 5/1998
      
       CAREER SYNOPSIS
MKI Consulting    Woodstock, Georgia   6/85 to Present
Responsibilities for projects that include implementing project management best practices, ensuring system requirements are met, and provide day-to-day oversight of vendor performance from the design phase through deployment. Reporting to the stakeholders and be responsible to ensure best system engineering practices are maintained throughout the duration of the project; monitor vendor progress; test, evaluate, and provide recommendations for approval of all vendor deliverables; and proactively manage system implementation and risk. Provide technical direction, direct the work of project resources, apply a framework for monitoring of procedural and contractual activity and manage project communications.

* Managed the development (SDLC), documentation, training and deployment of multiple projects and software for various industries that include Financial Services, Banking, Logistics (Distribution, Labor, Material, and Transportation), Telecommunications, EDI, Billing systems (CABS, CRIS, DUF, CARE, EBPP), WFA/DO, PAWS, SOAC, LFACS, TIRKS®, ATM/IP, NSDB, WFA/C, Retail Systems (POS), E-Commerce, Pharmaceutical, B2B, Pharmaceutical/clinical testing laboratories, Airlines, Retail, Mail Order, Marketing, Human Resources, Health Insurance, Chemical, Insurance, Re-engineering, Corporate Modeling, Portfolio Management, D&B applications, Material Handling, Point of Sale, Gateways, OOPS, Food Service, Power Utilities, and Distribution engineering which included:
o Managed PeopleSoft (HRIS XML) and SAP projects.
o Gathering requirements for projects that addressed business needs.
o Writing and presenting business cases to/for higher management for financing and approval.  Using MS Excel and PowerPoint.
o Working with Engineering and Accounting to procure resources using various ERP packages
o Managed the system development, documentation, training and delivery including; level 2 CMM compliance, Integrated Change Control, Project Performance measuring, performance reporting, scope change control, quality control, risk monitoring and control, schedule control, and cost control.
o Authored High level specifications, functional specifications, and performance and user acceptance testing documentation using MS Excel, PowerPoint, Word, Project, and Visio.
o Worked with the PMO to manage change control, scheduling, performance, cost and scope.
* Managed projects from inception to completion including budget, documentation, testing, training and turn over throughout the US, India, China, Germany and Hungary.
* Have a high level of comfort with financial processes and accounting/finance due to significant management experience of deploying ERP systems and training in undergraduate and graduate school.

As a Business Analyst responsible for:
- Experience in the SDLC phases focusing on requirements gathering/documenting
- Experience with Warehouse Management Systems, Transportation Planning Systems and other 3rd party 
   applications
- Experience with vendor relationship, use cases, and web applications
- Ensuring correct business functionality, requirements, and industry standards are addressed 
  within the computer application
- Develops detailed business user requirements, system documentation, workflow procedures
- Review Technical Documents
- Collect, develop, analyze, and edit Business Process Diagrams.
- Interview Business Users & Subject Matter Experts.
- Drive business team leads to meet deliverables on project plan
- Maintain an end-to-end view of project release solution and deliverables to ensure an
  aligned/synergistic solution
- Coordinate and facilitate inter-team tasks and deliverables
- Document and communicate outcomes from team status meetings
- Serve as the team point of contact for release
- Document and coordinate any user training which is required for release
- Develop and deliver communication plan for release
- Develop understanding of clients application architecture and the interface between the
  various supply chain systems
- Provides analysis, definition, and direction to computer applications related development and 
  maintenance activities

Project Experience Summary:

Bank Of America   Atlanta, Georgia     9/07 to 6/08
Project Manager in support of the Application Risk and Control Assessment Tool (11/07- 6/08) and
Remote Image Capture nationwide rollout (9/07-11/07) using the following skill set:
o Support of Core team as directed by the PMO for the Cash Business System Portfolio and Risk management
o Responsibilities include project expense, project benefit, risk, dependency, issues, and communications management
o Clarity upgrading and maintenance involved
o Schedule and facility all meetings and reporting requirements
o Customer/Client relationship management
o Effective written and verbal communication with all levels of management
o Technical experience and knowledge of imaging requirements and systems
o Managing hardware installations
o Interface with the customer Project office and application teams
o Release management responsibilities

Blue Cross Blue Shield  Columbia, South Carolina    5/07 to 8/07
Project Manager accountable for all activities assigned to the project team. Facilitate and monitor work efforts on a daily basis. Track project status and schedule and report to senior management. Develop project plans, risk management plans, and project documentation. Identify teamwork assignments. Communicate with all areas of the enterprise, including senior management and external parties that impact the scope, budget, risk, and resources of the work effort. Track key project milestones and adjust project plans and/or resources to meet customer needs. Facilitate the definition of business goals and the activities required to successfully meet those goals.

IBM Global   Alpharetta, Georgia     8/06 to 4/07
Project Manager in support of multiple small AIX/Unix/Websphere projects for the Equifax outsourcing account using the following skillset:
o Support of writing documents as part of the contractual project management process:  Project Definition Report (PDR), Project Plan, PCRs as necessary, Post Mortem
o Managing technical resources for the AIX and Sun Unix platforms
o Accurate time reporting
o Technical experience and knowledge of AIX, Unix and Websphere
o Managing hardware installations
o Interface with the customer Project office and application teams
o Release management responsibilities

GE Power    Marietta, Georgia  10/05 to 8/06
Lowe’s     Wilkesboro, NC  12/04 - 09/05
Capital One     Richmond, Va   11/03 - 11/04
Inovant (A VISA  USA IT Service Company) San Francisco, Ca        05/03 - 10/03
Group1 Automotive     Atlanta, Ga        03/03 - 05/03
Kroger     Cincinnati, OH 11/02 – 02/03
Federal Reserve Bank   Atlanta, Ga  02/01 – 10/02
Innotrac    Duluth, Ga  11/00 – 02/01
BellSouth Cellular   Atlanta, Ga  08/00 – 11/00
digitalESP    Raleigh, NC  01/00 – 07/00
Concessions Int’l   Atlanta, Ga  11/99 – 01/00
Quintiles Laboratories Ltd.  Atlanta, Ga  01/99 – 10/99
BellSouth Small Business Systems Atlanta, Ga  11/97 – 12/98
Access America Telemanagement StL, Mo/Atl, Ga 04/96 - 11/97
State of Georgia   Atlanta, Ga  11/95 - 03/96
Sprint,      Atlanta, Ga  06/95 - 10/95
BellSouth    Birmingham, Al 04/94 - 06/95
MCI     Atlanta, Ga  12/93 - 03/94