Michele D. Hicks

 (678)524-4615

micheledhicks@yahoo.com

Objective: To obtain a challenging and career consistent opportunity that offers professional development and advancement opportunities.

Experience:

02/08-10/08                                      ADP                                                                      Alpharetta, GA

Payroll Services Representative

• Process Payroll, Benefits and 401k for client base using ADP Resource, ADP Enterprise and Clarify
• Data input, new hires, terminations
• Resolve and research payroll edit/billing errors
• Place proactive calls to client base to maintain quality standards
• Process client amendment requests
• Understand tax concepts as related to payroll (FICA)
• Understanding of garnishments and levies
• Maintained client files
• Audit payroll input from all systems
• Understand concept of pay date schedules and relationship to quarter processing

5/06-01/08                              SunTrust Banks, Inc                                                             Atlanta, GA

Payroll Tax Specialist

• Processed payroll for over 2500 employees in Multi-State environment using Peoplesoft
• Input new hire paperwork, handled (manual) off-cycle check payments, reversals & adjustments
• Maintain employee Tax records thru Peoplesoft query and update State Tax rate notices
• Assisted with Debt recovery due to employee overpayments, relocation and signing bonuses
• Supported/Trained payroll specialists to ensure compliance w/revenue agencies
• W-2C preparation, tax calendar maintenance, updated tax library
• Met deposit filing frequency deadlines,
• Research IRS/State revenue notices for tax compliance
• Prepared registrations to set up new tax authorities relationships
• Reconciled ADP quarterly/periodic and error tax reports

05/05-05/06                          Progress Energy/CRI                                                              Atlanta, GA

Senior Customer Service Specialist

• Handled over 125 inbound customer service calls each day
• Established payment arrangements, new service, transfers, and disconnects
• Offered customers utility assistance agency program information
• Suggested new products, payment (billing) processing, bank draft and e-bill set-up

10/02-12/04                         Payroll Professionals                                                           Kennesaw, GA

Lead Payroll Specialist

• Coordinated, prepared and processed payroll for 120+ business accounts
• Administered payroll for an average of 4000 employees across a multi-state area
• Manually inputted adjustments to payroll and processed checks
• Ensured timely entry of W4, state and local tax information
• Responded to government notices, researched tax issues,
• Maintained compliance filing dates and audited and updated state unemployment tax rates
• Set-up direct deposit, ACH transfers, bonuses/commissions, and garnishments

08/99-09/02                        E*Trade Securities                                                               Alpharetta, GA

Financial Services Representative

• Assisted existing/potential clients with consolidation of assets over $100k
• Contacted brokers and shareholders to clarify requests
• Consulted clients on maximizing profitability of portfolios by cross-marketing both E*Trade bank and brokerage products
• Assisted with on-line transactions including investments, redemptions and account maintenance

Education:

2006-Present                     Strayer University                                                                         Atlanta, GA

Accounting/Business Administration

1990-1992                        University of Buffalo                                                                   Amherst, NY

Accounting/Business Administration

Skills:

ADP Enterprise, ADP Resource, Peoplesoft 8.3/8.9, Evolution, AS400 (Infinium), Clarify, Word, Excel,

Report Writer, and Account reconciliation. Type 60wpm, data entry (13,000kph), email, and internet proficient.  Strong analytical and organizational skills, excellent customer service and detail oriented.

Problem resolution and communication skills. Ability to work independently with minimal supervision.