OBJECTIVE

To obtain a position as a customer service representative within a company allowing me to utilize Microsoft Office abilities, excellent speaking etiquette, and problem solving skills to ensure customer satisfaction.

EDUCATION

2001- 2005 Stephenson High School Lithonia, GA

• College Prepartory Diploma with Honors
• College AP Accounting/ Economics Courses

EXPERIENCE

2004 - 2005 Wendy’s Lithonia, GA
Lead Cashier

• Conducted superior customer service assisting customers with placing and receiving their orders in a effecicent timely manner.
• Obtained Cashier Lead opening and closing registars, handling cash and credit card transactions.
• Administerd promotional presentions while establishing high morale for 15+ employees.

2005 - Present Vital Solutions, Incorporated Norcross, GA
Customer Service Representative

• Debt consultanting while ensuring to follow company protocol to provide quality assurance.
• Addressed customers with billing needs to ensure payment schedules were consistent and profitable for the consumer and the company.
• Displayed leading customer service by solving questions and understanding the customer’s needs.
• Strenghthend Microsoft Office skills and Oracle software while typing 60+ words per minute.

COMPUTER SKILLS
 

 
ORGANIZATIONS ACHEIVEMENTS AND AWARDS

• Windows 98, 2000, XP, and Vista
• Microsoft Office Word, Excel, Powerpoint, Outlook, and Visio.
• Oracle
• Internet
• Data Entry
• 60 WPM typing speed

• Multicultural Student Union- Treasurer, 2004
• Hope Scholarship Recipient
• Highly Motivated Acheiver Award (Vital Soulutions, Inc.)

MAKESHA THOMAS
(770) 482-4509 • THOMAS_MAKESHA@YAHOO.COM

REFERENCES

Lahomah Lowe, Vital Solutions Inc.

Case Management Supervisor

Norcross, GA

(404) 388-1184

Kelly Thomas , Vital Solutions Inc.

Customer Care Team Leader

Norcross, GA

(404) 713-4754

Anita Flanagan, Harvest Children’s Daycare

Administrator

Lithonia, GA

(770)361-0112