Joy Moore

2400 Lake Cove CT Lithonia,Ga 30058

678-791-6389

JoyMoore13@yahoo.com

 
To obtain a secretarial/receptionist position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Office
• Microsoft Windows
• Filing/
• Editing
• Office Procedures

• Typing (40+ wpm)
• Telephone Skills
• Accounting
• Customer Service Skills
• Management Skills

Education
Monroe High School

 
Rochester, NY Completion Date: June 1992
G.P.A. 3.0/4.0; Attendance 100%
 

Employment Skills

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Accurately calculated and made daily deposits of up to $20,000
• Ability to follow instructions well and make decisions with no supervision
• Motivated and supervised 6+ employees on daily basis
• Maintained all record-keeping procedures without error
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently met quotas

Employment History

 
Ron Weber and Associates Call Center
08/92-08/97
4711 N Brady St-Davenport, IA
Customer Service Rep/Trainer

 
My main duties were: Calling client’s for business to business, about AT&T Products, We also took inbound calls for residential AT&T Products. I was then promoted to Trainer to train employee’s on the AT&T Programs I had to teach a class and prepare the material each day and teach AT&T Guide lines.

 
Footzones/J’Lamon Massage Therapy Center & Spa. 08/97-11/2007
1203 Jersey Ridge Rd-Davenport, IA
Office Assistant/Office Manager

 
My main duties were: Greeting client’s, answering phones, set appointments, filing, typing, inventory, made bank deposits, ran errands, supervised 6 to 8 employee’s, ran background checks on applicant’s, balanced ledger at the end of the day.

 
References Available Upon Request.

Joy Moore

2400 Lake Cove CT Lithonia,Ga 30058

678-791-6389

JoyMoore13@yahoo.com

Objective
To obtain a secretarial/receptionist position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Office
• Microsoft Windows
• Filing/
• Editing
• Office Procedures

• Typing (40+ wpm)
• Telephone Skills
• Accounting
• Customer Service Skills
• Management Skills

Education
Monroe High School

 
Rochester, NY Completion Date: June 1992
G.P.A. 3.0/4.0; Attendance 100%
 

Employment Skills

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Accurately calculated and made daily deposits of up to $20,000
• Ability to follow instructions well and make decisions with no supervision
• Motivated and supervised 6+ employees on daily basis
• Maintained all record-keeping procedures without error
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently met quotas

Employment History

 
Ron Weber and Associates Call Center
08/92-08/97
4711 N Brady St-Davenport, IA
Customer Service Rep/Trainer

 
My main duties were: Calling client’s for business to business, about AT&T Products, We also took inbound calls for residential AT&T Products. I was then promoted to Trainer to train employee’s on the AT&T Programs I had to teach a class and prepare the material each day and teach AT&T Guide lines.

 
Footzones/J’Lamon Massage Therapy Center & Spa. 08/97-11/2007
1203 Jersey Ridge Rd-Davenport, IA
Office Assistant/Office Manager

 
My main duties were: Greeting client’s, answering phones, set appointments, filing, typing, inventory, made bank deposits, ran errands, supervised 6 to 8 employee’s, ran background checks on applicant’s, balanced ledger at the end of the day.

 
References Available Upon Request.