YOLANDA FAYE YOUNG
Email: LADYLONDEE@YAHOO.COM
CAREER OBJECTIVE
Seeking a challenging career position that would allow me to utilize my work experience and provide advancement opportunities and growth with the company.
EDUCATION / TRAINING
Greenville Technical College, Greenville, South Carolina – Secretarial Science Degree
Computer Training: WordPerfect, Windows, Excel, Outlook, PowerPoint, SAP, Lotus Notes, AS400
WORK EXPERIENCE
Customer Service Team Leader Bank of America Charlotte Loan Center, Charlotte, NC 4/02- displaced 10/08
Team Leader-Liaison between Supervisor and Representatives
Trained team members
Conducted team meetings
Resolved customers/clients issues promptly
Worked cooperatively within a team
Returned all calls and emails
Other administrative/clerical and customer service duties as assigned
Customer Care Specialist Sprint PCS, Charlotte, NC 3/01 – 4/02
Strong communication skills with customers
Assisted customers with their accounts-rates and adjustments
Technical Support – Programming cell phones
Collected on accounts past due
Medical Staffing Coordinator Corporate Staffing Inc, Greenville, SC 1/00 – 1/01
Recruiter/Spearheaded Nursing Department
Scheduled RNs, LPNs, and CNAs for area job assignments
H/R Personnel and Payroll Clerk
Coordinated interviews and new hire orientations
Various Administrative duties
Customer Service Representative LCI, Greenville, SC 4/97 – 12/99
Strong communication skills with customers (Residential & Commercial)
Customer Service Team Lead United Parcel Service - TeleTech, Greenville, SC 6/95 – 3/97
Scheduled and arranged pick-ups.
Payroll – Time cards and created work schedule
Customer Service Representative MCI, Greenville, SC 6/92 – 6/95
Assist customers with their accounts-rates and adjustments
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