OBJECTIVE

Demonstrated strengths in managing, developing, and maintaining professional working relationships.  Effective administrative abilities relative to academic and instruction environments.  Strong work ethic and computer skills with the ability to complete tasks successfully with supervisory intervention.

 EXPERTISE

Management Techniques

Writing Reports  

 Information Gathering and Research

Employees Relations

Project Management 

Strong Organizational Skills

Presentation Skills  

Effective Oral and Written Communicator

EDUCATION

University of Arkansas @ Little Rock

Pursuing a Degree in Business Administration

Expected Gradation Date Summer 09

August 04 to Present

WORK EXPERIENCE

Customer Service Agent – American Airlines.

2491 Winchester Drive Suite 305. Memphis TN. {901} 922-8330

April 2006 – Present

Customer Service Training Core                                                                                              

Ticketing and Gates      

Ground Security Coordinator                  

 Environmental Spill Control

Customer Service Manager Training     

Customer Service Manager Relief        

Bartender/Purchaser – The Factory

412 Louisiana. Little Rock, Arkansas {501} 837-2333

Jan 2003-September 2006

Inventory Control        

Bartender        

Cash Drop      

 Customer Service Manager/Human Resources – Wal-mart  

19301 Cantrell Road. Little Rock, Arkansas {501} 868-4659

July-2003 to April 2004

Hired and developed staff

Coordinated task of full-time and part-time employees

Payroll

Employee evaluations

Schedules

Customer complaints   

Retail Sales Associate – Pier 1 Imports

2601 McCain Blvd. {501} 771-2826

November 2002 – April 2004

Sales

Cash Handling

Customer Interaction

Closing

TECHNICAL SKILLS/CERTIFICATIONS

Microsoft Office Applications (Excel, Word, Outlook, Access, PowerPoint

Customer Service Training       

Customer Complaints/Resolutions

Ground Security

Environmental Spills

Management and Employee Resolutions