SHARON MCLEOD

Kennesaw, GA Email: sharmc41@yahoo.com

Home: 770-419-5898 Cell: 404-353-4146

SUMMARY:

More than 15 years serving as administration assistant, customer service representative, receptionist, switch broad operating, cashiering as well as retail clerk. Proven ability to serve the customers face to face or over the telephone or in a call center environment,

PROFESSIONAL SKILLS:

• Trained and certified with Computer Lit. application such as: Microsoft 2000, Excel, Power Point, Outlook, Internet and Email savvy

• Excellent phone etiquette, great organizational skills, problem solver, self motivated.

• Excellent team player

PROFESSIONAL EXPERIENCE:

Nationwide Credit/ Ocwen, Kennesaw, GA 03/08-present

Collection

• Making over 300 to 1000 Inbound and Outbound calls in a call center environment daily to the customers all over the US regarding there Direct TV account .

• Taking several type of payments method and restoring service to customers

• Talking to customers regarding there account if it needed to be disputed or to take further action.

• Advice customers on resolving the account before further collection will take place with the account

• Discussing account whether to settle the account or to make payment arrangement

• Putting accounts on hold due to disputing bankruptcy

• Working with Attorneys and Debt Consolation company

• Light Skip-tracing

American Marketing Service, Kennesaw, GA 01/2007-0/2007

Telemarketing

• Taking and making over a 100 to 200 calls in a call center environment

• Inform them about the sweepstake entry they have been submitted into and advertising our magazine

• Advise customer of taking part in the buying the magazine will give them a chance to be enter the drawing

Brands Mart U.S.A, Kennesaw GA 07/2006-12/2006

Cashier

• Opening register at the business of day and assisting customer with ringing of merchandise and disbursing of changes to customers

• Assisting other employee with customer as needed

• Taking cash and disbursing changes to customers

Care Centric, Kennesaw GA 07/2005-12/2006

Medical A/R Secondary Claims

• Worked on Primary and Secondary claims also on EBO’s

• Follow up on paid status claims on the Omni system

• Call and verify payments with insurance company to see why payment has not been received.

Team Mom, Kennesaw, GA 01/2005-07/2005

Volunteering

• Helping students with various home work

• Participating in different project for school, run errands

• Cooking and cleaning and other house work duties

• Working as a team lead mom

• Teaching on banking skills

Blue Cross & Blue Shield, Atlanta, GA 03/2001-12/2004

Bank One, Kennesaw, GA

Kelly Service various (Temporary Assignment)

Office Assistant/ Mailroom Clerk/CSR

• Taking over 200 calls a day

• Assisting members with insurance eligibility and claims questions

• Received mail and delivered it to the appropriate departments

• Entered checks of payment from insurer

• Taking and receiving calls over the phone

• Answered question about there insurance card by avoiding them from cancellation

• Filing medical information

WellPoint Healthcare Systems, Atlanta, GA 11/1999-10/2000

Switch Board Operator

• Transferred over 75-200 pre-certification calls daily

• Produced reports for HMO and PPO insurance and med call department

• Relieved head telephone operator

• Reinstating customers insurance card

• Promoting excellent service so they don't cancel.

• Transferred calls to the billing department for service of extensions.

H&R Block, Marietta, GA (Seasonal Position) 01/1997-04/1998

Receptionist/ Cashier

• Answered the telephone and schedule appointment for customers

• Tracked customer information from the IRS computer system

• Filed customer tax information

• Opening register at the business of day and assisting customer with ringing of merchandise and disbursing of changes to customers

• Assisting other employee with customer as needed

First Pro Agency, Marietta, GA 03/1996-12/1997

Customer Service

• Taking and receiving over 70-200 calls a days

• Filing medical insurance information

• Taking and answering customers complains

• Reinstating insurance with cancel

• Working with other insurance group

• Helping other team members

• Working on various project

EDUCATION:

Donald Quarrie Secondary School, Kingston JA, WI 09/1976-07-1982

Certified Food & Nutriontist

Chattahoochee Technical College, Marietta, GA 08/1998-11/1998

Certified Customer Service Specialist.

REFERENCE UPON REQUEST

Sharon M. McLeod

Kennesaw, GA 30144

Home 770-419-5898

Cell 404-353-4146

sharmc41@yahoo.com

To Whom It May Concern:

In interest of exploring opportunities within your company, I have enclosed my resume for your review.

Over the last 15 years, I have gained valuable knowledge and experience within the general public as a Receptionist, Office Assistant, Customer Service, Telephone Operator, Cashier in a retail environment and fast food restaurant, as well as Mail Correspondence. I enjoyed talking to people over the phone as well as seeing them face to face. My attitude toward people is well motivated, and a dedicated employee as well as an excellent team player.

I have work for several temporary agency and have the ability to upgrade my training method to Microsoft Office 2000, with the knowledge of excel, spread sheet, power point, access as well as various computer terminology. I work well with people and have no problem of adapting to change. I believe I could make a positive contribution to your organization, and I would appreciate the opportunity to discuss my qualifications at your earliest convenience.

Thank you for your time and consideration. I’m looking forward in meeting with you.

Sincerely,

Sharon M. McLeod