Education Long Island University Brooklyn, NY 
Candidate for B.A., Journalism, 1999
Northeast Broadcasting School, Boston MA
Certficate in Recording Arts, 1994 
 
 
Objective 
Management-level position with responsibilities in Technical Support 
and Customer Relations. 
 
Strengths  
• Project Management Team Building & Leadership 
• Staffing & Budgeting, Planning & Scheduling 
• Resource Planning & Allocation Multi-Project Administration 
• Product Development (Software, QA, Documentation) 
• Process Improvement 
• International Customer Service and Support 
• Call Center Management, Telephony, Computer Telephony Integration 
• Service Delivery Systems and Quality Management 
 
Accomplishments  
• Directed the customer service and technical support high end housing org. 
• Implemented a global strategy for measuring and improving statewide service 
• Negotiated service contracts with Fortune 500 banks 
• Instituted formalized program schedules, periodic program reviews 
• Managed the delivery of multiple simultaneous products including the 
  introduction  of new technologies 
 
Experience 
 
DBA Financial Services, Winchester, MA

Mortgage Brokerage 
Loan Processor / Office Administrator, 2004 - 2006 
Provided strategic direction and operations management for the 
customer service division of an upscale Real Estate firm. 
 
Neighborhood Assistance Corporation, Boston, MA

Non-Profit Housing Organization  
Director of Refinance, 2002 - 2004 
Directed all aspects of client relations and technical support 
 
Fleet Foreign Exchange, Boston, MA

Standard Money Wiring and Funds Transfer Trade Specialist, 1999 - 2002 
Developed a special consulting agenda that was designed specifically 
to meet the currency needs of major business owners internationally 
 
Computer Knowledge  
Personal computer, IBM, Macintosh, Microsoft Word, EXCEL, Adobe 
Acrobat, Aldus Pagemaker, Adobe Photoshop, Corel Photopaint, Filemaker Pro, QuarkXPress, and Windows 

References 
Available on request