Norquetta Thompson
1655 Counterview, Duluth, GA 30096
Home 216-310-2209
norquetta_thompson@yahoo.com
Summary: Administrative Support/ Customer Service Representative with 5 years experience supporting multi-unit organizations to achieve superior business goals. Very resourceful, energetic attitude, great multi tasking ability. Results orientated customer service representative with proven ability for productive efforts. Acquiring very strong and decisive leadership skills, with expert problems solving abilities, outstanding consultative and relationship building expertise.
Skills Set
Experience
First Pro Staffing, Norcross, GA 2008-2008
Assurant Loss Draft Specialist
Insuring the clients does not experience a financial loss on their estate, while demonstrating the ability to make clear and concise judgment on distribution of funds. Along with managing claims in computer software systems Quest and DTE, and providing the most efficient customer service to clients by answering any inquiries or addressing any complaints.
· Very detailed orientated
· Ability to relay current detailed report and claims
· Perform in high stress, high volume environment
· Responsible for accessing sensitive monetary accounts
· Proficient in time management
· Skilled in handling irate customers on escalated
After Hours Formalwear, Norcross GA. 2006-2007
Customer Service Representative
Providing the most efficient customer service by assessing of customer inquiries and complaints. Place order in AS400 software for numerous accounts. Handle returns, exchanges of defective product for customer. Arrange delivery of tuxedo and supply order and provide support to service center and field operations.
· Coordinate tuxedo rental for formal occasion
· Handle large call volume while maintaining accuracy, efficiency
· Analyzed customer requirements for future product
· Contact concerned customer to obtain feedback in an effort to better serve
· Ensure Distribution of merchandise through follow-up and tracking systems
Cleveland VA Medical Center, Cleveland OH 2004- 2006
Administrative Assistant-Student Trainee
Administrative support for the Prosthetic Service Chief scheduling travel, meetings, taking messages; provide clerical support to the chief of the service. Responding to inbound customer inquiries regarding prescriptions and claims procedures. Schedule department training sessions and conferences, receive process all incoming mail.
· Research new and follow up on existing disputes
· Develop and coach staff to maintain high level of service to meet departmental goals
· Oversaw Service Chief daily schedule and travel
· Process inbound and out bound mail
· Screen inbound service calls
Sierko Construction Cleveland Hts OH 2003- 2004
Administrative Secretary
Oversaw all administrative aspects of the property management office, providing the most efficient customer service to current and future tenants. Scheduled maintenance request and set appointments for vacant apartments showing; screen all prospective tenants and process all inbound and outbound mail.
· Organized office procedures, book keeping and filing
· Created and closed work orders for maintenance and custodial task
· Handle all cash transactions
· Screen all prospective tenants
· Finalized leasing contracts
· Scheduled apartment showing
· Ordered supplies and hardware
American Commodore Tuxedo, Solon Oh 2000- 2003
Salesperson
Coordinate tuxedo rental for formal occasions; address all customer complaints and inquiries. Provide new clientele with a knowledgeable assessment of proper formal attire per occasion. Trained new employees and provided professional administrative support.
· Conducted training sessions for all new employees
· Oversaw the nightly cash transactions
· Assess all customer complaints and inquires
· Provided knowledgeable consultations with new clients
Education & Training
Business
Cuyahoga Community College/Easter Campus Warrensville OH
Health Administrative: GPA 3.0
2004 Diploma
Cooperative Business Education Maple Hts OH
Maple Hts Senior High School
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