DANIELLE WASHINGTON

1029 Franklin Rd. #33F Phone: (404) 423- 8540

Marietta, GA. 30067 Email: daniellew0220@yahoo.com

Career Objective

Experienced professional with a successful career in banking, business development, and

administration. Proactive approach has resulted in capturing numerous accounts and expanding client

base. Possess excellent interpersonal, analytical and organizational skills. Excel with highly competitive

environments, where leadership skills are the key to success. Effective manager with the skills

necessary to direct, train and motivate staff to its fullest potential.

Summary of Qualifications

• 11 years of successful direct customer service experience

• Experienced professional with a successful career in banking, business development, and administration

• Proactive approach has resulted in capturing numerous accounts and expanding client base

• Possess excellent interpersonal, analytical and organizational skills

• Excel with highly competitive environments where leadership skills are the key to success

• An effective manager with the skills necessary to direct, train and motivate staff to its fullest potential

Employment

Equipment Innovators, Marietta, Ga. 4/2007 – Present

Front Desk Coordinator/Administrative Assistant

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

• Screen and announce calls

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.  Retrieves messages from multiple sources including voice mail and forwards to appropriate personnel.

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  Monitors visitor access when required.

• Work with Human Resources to maintain a log of employee contact information.  Each morning determine who is in and who is out of the office.  Maintain a list for employee check in and check out.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Orders, receives, and maintains office supplies.

• Fax maintenance: send outgoing faxes and monitor for complete transmission.

• Assist Sales team with proposals, communications, follow-up, and associated activity.  Creates and prints cover sheets, memos, correspondence, reports, and other documents when necessary.

Mellon Financial, Atlanta, Ga. 2/2006 – 4/2007

Module Processor

• Assured processing of incoming mailed accounts in the time set for completion

• Performed negotiability of checks and corresponding documents

• Performed data entry of each check processed, preparing for deposit into corresponding customer bank accounts

• Prepared photocopies of checks and other documents for record keeping and mail out to its prospective company

Piercing Pagoda, Atlanta, Ga. 8/2001 – 6/2005

Store Manager

• Assisted customers with jewelry purchases while utilizing my selling skills to obtain daily goals, and therefore succeeding to obtain quarterly and yearly goals

• Performed inventory of merchandise displays, while determining the items to be replenished for ordering

• Assisted regional manager in display changes and merchandising of jewelry

• Proactive in assuring sales associates complete daily task and are on the right path to accomplishing sales goals

• Managed a staff of four, arranged work schedules and assured proper store function

• Showed urgency in providing service to customers and satisfying their needs

• Consistently exceeded sales quotas

National City Bank, Pittsburgh, Pa. 6/2000 – 8/2001

Financial Sales and Service Representative

• Accountable for soliciting business accounts and developing strategic alliances with clientele

• Devised and implemented innovative marketing principles and promotional sales events for commercial projects to further support financial growth

• Counseled high net-worth individuals and corporate cliental with regard to investment opportunities risk analysis and monetary returns

• Cross-selling banking services and products to clientele

• Participated in community events to position the bank as a leader within the territory

• Processed daily banking transactions, and balanced a teller drawer daily

• Worked with team members to develop and implement strategies to facilitate effective customer service

• Acted as a liaison between the customer and various company departments

• Performed data entry of daily mail counts into a EXCEL program that I created to assure organization and proper mailroom workflow

• Sorted and filed customer loan applications into power files, researched information for telephone inquires faxed and interoffice mailed copies from files as needed

Additional Skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet

• Knowledge of Windows-based computers

• Self Starter with excellent customer service skills and experience

• General office work including filing, scheduling, and answering high call volume

• Presentation and Proposal Preparation

• Completed Medical Terminology course

• Manage work teams in research projects

Education

Carrick High School, Pittsburgh, Pa. June 1994

High School Diploma